Refund Policy
Last updated: [03/12/2026]
Our goal is your satisfaction. If you have any concerns about your order, please contact us and we will do our best to help.
At Doctor Prime, we are committed to providing high-quality products and a positive customer experience.
If you are not satisfied with your purchase, please review the return and refund guidelines below.
Returns
We accept returns of unopened products within 30 days of delivery.
To be eligible for a return:
The product must be unused and unopened
The product must be in its original packaging
Proof of purchase must be provided
Products that have been opened or used are not eligible for return unless they arrive damaged or defective.
Damaged or Incorrect Orders
If your order arrives damaged or if you receive the wrong item, please contact us within 7 days of delivery.
Please include:
your order number
a photo of the product and packaging
Once verified, we will provide a replacement or issue a refund.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to the original payment method.
Please allow 5–10 business days for the refund to appear on your account, depending on your payment provider.
Shipping Costs
Shipping costs are non-refundable.
Customers are responsible for return shipping costs unless the product arrived damaged or incorrect.
Non-Returnable Items
For safety and quality reasons, we cannot accept returns for:
opened products
used products
products returned more than 30 days after delivery
Contact Us
If you have questions about your order or our refund policy, please contact our support team: